This winch has a 3 Year Warranty
BPE Holdings Ltd are the sole distributors of WARRIOR WINCHES.
We at Warrior understand the importance of warranty for service & repair, we offer a minimum 5-year warranty on all of our Industrial grade winches defined below; An Industrial winch is deemed as such:
- Any winch regardless of capacity that is used in a commercial setting for the purposes of receiving monetary compensation or earnings
- Any winch regardless of capacity that is fastened to a commercial trailer or towing
- Winch Range Warranties: Gladiator Range 7 years / JR Range 5 years / JP Range 5 years / Terminator range 5 years / Samauri range 5 years / NH range 5 years / YP Range 5 years / RV Range 5 years
- For the avoidance of doubt our Trojan, Stealth and Ninja ranges are defined as non-industrial, therefore have a 3 year warranty.
- Titan winches are given a 5 year warranty.
- EH Hoists are given a 3 year warranty.
WARRANTY FOR WARRIOR WINCHES
Warrior Winches warrants to the original retail buyer for Commercial & Industrial use only that any mechanical or electrical component of a genuine WARRIOR WINCH is free of defects for a period of minimum 5 years (winch dependent as per above)
The Warranty DOES NOT cover the cost of transportation / shipping charges to our repair center, labor, replacement or installation of defective parts. If a product is deemed unusable and needs to be replaced, we do not offer a new winch for old policy and the item will be replaced with a similar specification & age to the one that was submitted for repair.
Any product we determine to be defective will be repaired or replaced at our sole discretion without charge to the Buyer upon Buyer’s compliance with this procedure. The Seller or its Authorized Agent may make reasonable charges for parts and for labor for repairs not covered by this 3-year warranty. The warranties set forth herein are exclusive and in lieu of all other warranties, whether oral, written, expressed or implied.
WARRANTY EXCLUSIONS
This warranty excludes:
- Cosmetic defects such as paint, decals, ,
- Worn parts due to improper use.
- Steel ropes
- Armortek Ropes outside of 6 months / Armortek Extreme Ropes outside of 12 months.
- Any Accessory part including roller fairleads, hooks and mounting plates.
- Failures due to acts of God and other force majeure events beyond the manufacturer’s control
- Problems caused by parts that are not original WARRIOR WINCH parts
- Alteration or modification(s) made by any party other than the
- Remotes, Solenoids and Contactors and isolations switches outside of 12 months.
- Any third party equipment
- Batteries
Warrior Winches shall not be responsible or liable for any indirect or consequential damages. These consequential damages may include, but are not limited to, lost profits or loss of use and down time.
- To obtain service under this warranty, the Buyer must follow the warranty claim process which requires such details as; (1) a photograph(s)/video of the issue with the winch (2) a written description of the problem, (3) Buyers name, address and contact number, (4) copy of the original purchase receipt. Please see warranty process for more details. Prior approval must be obtained before the winch is returned; a unique reference will be given for each return. Any returns outside of this process may not be processed.
This warranty does not apply to defects of the Product caused by; (1) normal wear and tear, (2) failure to comply with any installation or maintenance instructions provided by the Seller, including but not limited to subjecting the Product to loads in excess of the loads listed in any instructions, Owners Manual or as detailed upon the Sellers website, (3) alteration or modification by any parties other than the Seller, (4) misuse, abuse, neglect, accidents, Acts of God, terrorism or (5) other causes beyond the control of the Seller after delivery of the Product to the Sellers Authorized Agent.
Warrior Winches reserves the right to replace any part or whole unit with a newer design of the same function.
Any purchase bought prior to the revision of this document will hold its current warranty length from the time it was purchased.
All purchases must be registered. Any product that has not been registered will be covered by the standard 1 year warranty.
Register your winch here
